Frequently Asked Questions
Everything you need to know about your Park & Fifth order.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. For bridal and bridesmaid collections, please refer to the specific lead times listed on the product pages, as some pieces are made-to-order.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as 'Final Sale' and custom-made bridal gowns are not eligible for return or exchange.
How do I determine my size?
We provide a comprehensive size guide on every product page. We recommend taking your bust, waist, and hip measurements and comparing them to our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
Can I make changes to my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes within 1 hour of placement. Please contact our support team immediately if you need to update your shipping address or item details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through installments at checkout.